In order to avoid unnecessary charges, please review the following. And, of course, please feel free to reach out to your Broadsign Ayuda representative for clarity regarding these issues.
- Your team can undertake as much activity as needed in your test environments.
- Remember to search the on-line help centre before adding a new ticket.
| Support charges billed by Broadsign Ayuda, including but not limited to | Support NOT billed by Broadsign Ayuda, including but not limited to |
|---|---|
| Training performed after go-live | All bugs/issues that are deemed to be Broadsign Ayuda responsibility |
| Investigation of items/ peripheral components not supported by Broadsign Ayuda | All questions that have not previously been answered by a member of Broadsign Ayuda’s customer success team |
| Investigation of items that are not deemed to be a bug or system issue | All support provided during implementation |
| Tasks such as data imports that can normally be performed using the system but are requested to be performed by Broadsign Ayuda staff | Any previously agreed to work that has a non-billable agreement |
| Questions regarding the normal usage of the system |