Unlock User Authentication

This page details the procedures for unlocking a user's Multi-Factor Authentication (MFA) status. You might need to perform these actions in specific scenarios, such as when a user needs to reset their verification method or has been locked out due to multiple failed attempts.

  • Reset MFA Phone Number – You can reset the MFA phone number for a user. This action allows the user to verify their identity from a different device.

  • Unlock User After Failed Attempts – The system automatically locks a user account after three unsuccessful login attempts. You can unlock the user, enabling them to regain access to the application.

Note: Only users with the Can manage users permission can manage existing users. If you need this permission, contact your domain administrator. For more information, see Users and Groups Permissions.

Note: The Domain Admin page can only be accessed by users assigned the Administrator page access. See Level of Access.

You can reset the MFA phone number for a user. This action allows the user to verify their identity from a different device.Multi-Factor Authentication must be Configured. For more information, see Enable MFA Support.

To reset the MFA phone number:

  1. On the Broadsign Publish interface, click the Publish Admin link at the top right of the window.

    The Domain Dashboard opens:

    Publish Admin Dashboard

  2. Under Accounts, click Users.

    3. The Users page opens.

    For an API user, click API Users.

  3. On the Users page, click the email address of the user for which reset the MFA phone number.

    4. Users

    The Change user page opens.
  4. Under Authentication, click Reset phone number.

    5. A confirmation message is displayed. Click Yes.

The system automatically locks a user account after three unsuccessful login attempts. You can unlock the user, enabling them to regain access to the application. Multi-Factor Authentication must be Configured. For more information, see Enable MFA Support.

To unlock a user:

  1. On the Broadsign Publish interface, click the Publish Admin link at the top right of the window.

    The Domain Dashboard opens:

    Publish Admin Dashboard

  2. Under Accounts, click Users.

    3. The Users page opens.

    For an API user, click API Users.

  3. On the Users page, click the email address of the user to unlock.

    4. Users

    The Change user page opens.
  4. Under Authentication, click Unlock.

    5. The Multi-Factor Authentication status is User locked out.

    A confirmation message is displayed. Click Yes.