incident_mgr_list_many

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Description

The incident_mgr_list_many method lists the details of multiple specific incidents associated with players or edge servers on your domain.

Note: Edge servers and players are unique resources in Broadsign Control in that they are both products (Broadsign Control Player and Broadsign Control Edge Server) and resources (player and edge server). As a convention, once you register one of these products, we no longer refer to it by product name, but by resource name.

Parameters

Parameter Description Type Required (R) or Optional (O)
ids A comma-delimited list of the unique ID#s of players or edge servers (related to the incident) you want to list. bstypes:ResourceId R
domain_id The unique ID# of the domain. bstypes:ResourceId O

Return Values

Value Description Type Required (R) or Optional (O)
id The unique ID# of the incident. bstypes:ResourceId R
resource_id The unique ID# of the resource (Player or Edge Server) related to this incident. bstypes:ResourceId R
status_code The status code for this incident:
  • 2 = Warning
  • 3 = Error
  • 4 = User Intervention
  • 5 = Resolved
  • 6 = Resolved locally but not reported
  • 7 = Resolved but reported anyway
 bstypes:IncidentStatus R
type_code The type code for this incident:
  • 2 = Display device error
  • 3 = Display not fullscreen
  • 4 = Display resolution mismatch
  • 5 = Display temperature warning
  • 6 = Display temperature critical
  • 7 = Display orientation mismatch
  • 103 = Playback error
  • 104 = Playback missing file
  • 105 = Playback truncated file
  • 106 = Playback disk space
  • 107 = Playback expired file
  • 204 = Host MIA
  • 205 = Host unexpected shutdown
  • 206 = Host difficulties polling
  • 207 = Host performance problem
  • 208 = Host application fault
  • 209 = Host memory exhausted
  • 210 = Host deadlock
  • 211 = Host offline during business hours
  • 212 = Host URL sync failed
  • 213 = Host backup master activated
  • 214 = Edge Server Unreachable
  • 215 = Content download issue
  • 305 = Domain quota exceeded
  • 10001-10025 = External incident types
 bstypes:IncidentType R
occurred_on The date time at which this incident occurred. bstypes:SimpleDateTime R
reported_on The date time at which this incident was reported. bstypes:SimpleDateTime R
resolved_on The date time at which this incident was resolved. bstypes:SimpleDateTime R
problem_description The description of the problem related to this incident. string R
resolved_description The description of the resolution related to this incident. string R
target_resource_id The unique ID# of the resource targeted by this incident. bstypes:ResourceId R
last_status_code_change_utc The last date time in UTC at which the status code for this incident was changed. bstypes:SimpleDateTime R
escalation_status The escalation status for this incident:
  • 1 = Trivial
  • 2 = Warning
  • 3 = Critical
  • 4 = Resolved
 bstypes:EscalationStatus R
domain_id The unique ID# of the domain. bstypes:ResourceId R
warning_escalation_tm_utc The last date time in UTC at which this incident was escalated to warning. bstypes:SimpleDateTime R
critical_escalation_tm_utc The last date time in UTC at which this incident was escalated to critical. bstypes:SimpleDateTime R