Troubleshooting

This page provides steps you can take to correct issues as they arise on your network.

Broadsign detects that the MAC address of a player in your network already belongs to a player in another domain. See Register a Player.

This issue is especially problematic when configuring a 3G or 4G network. For example, see 3G Synchronization.

Condition

When you turn on a player, you receive an error message saying: MAC address conflict with active player. This player’s public key fingerprint is 22:22:22:22:22:22.

Cause

Some hardware manufacturers ship devices with the same MAC address as a player on another Broadsign customer's domain.

Solution

Broadsign can use another method to identify a player, even if the MAC address duplicates that of another customer's player: a public key fingerprint.

You can assign your own fingerprint to the player which we will use to identify it.

  1. In Broadsign Control Administrator, open the player properties.
  2. Go to Network > Credentials.
  3. Enter a new public key fingerprint. Click Apply.