This page provides steps you can take to correct issues as they arise on your network.
Broadsign detects that the MAC address of a player in your network already belongs to a player in another domain. See Register a Player.
This issue is especially problematic when configuring a 3G or 4G network. For example, see 3G Synchronization.
When you turn on a player, you receive an error message saying: MAC address conflict with active player. This player’s public key fingerprint is 22:22:22:22:22:22.
Some hardware manufacturers ship devices with the same MAC address as a player on another Broadsign customer's domain.
Broadsign can use another method to identify a player, even if the MAC address duplicates that of another customer's player: a public key fingerprint.
You can assign your own fingerprint to the player which we will use to identify it.