Frequently Asked Questions

Audience Campaigns
Can I use a previously used creative asset for a new campaign?

If you are creating a campaign for an existing advertiser with previously uploaded creatives, you can reuse those creatives in your new campaign.

To use existing creatives for a different advertiser, you must re-upload them under the new advertiser's account.

Documentation_Aud_Campaigns/aud-campaign-creative-upload.html#microcontent1
Is it more expensive to run a 30-second creative than a 15-second creative?

Yes, it is. The reason is that a 30-second creative takes twice the amount of inventory time on the supplier's screen. Therefore, it costs twice as much as a 15-second one.

By default, Broadsign's user interface bids on inventory for a 15-second spot. In the backend, Broadsign converts that number to a max bid per second and then multiplies it by the spot length in seconds needed by your campaign's creative.

Example: A max bid of $10.00 CPM for a 15-second spot will get automatically adjusted to a max bid of $20.00 CPM for a 30-second spot or a max bid of $6.67 CPM for a 10-second spot.

Why is my new screen not appearing?

As Audience campaigns need to collect a large amount of data regarding new screens, it can take up to three days for a new screen to appear. If your screen is still not there after that period, please contact Broadsign Services.

Guaranteed Campaigns
Can we use the Contextual filter and Criteria targeting?

Yes ! You need to start by applying a Contextual filter and then apply criteria filter on top of that.

Also, we will bring criteria targeting inside the Contextual filter in the coming months to facilitate that workflow.

Will the integration with Salesforce still work after the migration to the Platform?

Yes.

What is a Screen?

In the Broadsign Platform, a screen can be a single screen, a specific frame on a screen, or a group of screens, such as a video wall.

You cannot directly define a screen within the Broadsign Platform; instead, the system imports screen definitions.

When importing Display Units, Frames, and Day Parts from our Content and Network Management solution, the system translates them into screens within the Broadsign Platform. For more information on this process, see On-Board Screens in the Guaranteed Campaigns Module.

Screen Naming Rules

The Broadsign Platform generates screen names based on the information provided in our Content and Network Management solution. The platform applies the following rules:

  • If there is one Frame, or if there is more than one Frame but only one is sellable:
    • Broadsign Platform Screen Name = Display Unit Name
  • If there is more than one Frame:
    • Broadsign Platform Screen Name = Display Unit Name _ Frame Name

You cannot edit screen names directly in the Broadsign Platform. You must make all name changes within our Content and Network Management solution.

Screen Naming Scenarios

For more specific examples of screen naming, refer to these detailed scenarios:

What is a Screen Group?

Screen groups allow you to sell multiple screens as a single entity rather than individually. This enables selling based on quantity over specific screens and selling inventory as groups.

  • Screen groups cannot be created in the Guaranteed Campaigns module. They are created in and imported from our Content and Network Management solution.
  • A screen group consists of display units (screens) assigned the Grouping display unit criteria type. All other criteria types are not supported for creating screen groups.
  • Note: If a screen is assigned to a Grouping Criteria, it will stop appearing as an individual screen in the Guaranteed Campaigns module.

For more information on how to create a screen group, see the Screen Groups tutorial in the Content and Network Management documentation.

Multiple Screens

  • All screens must be associated with the same Grouping display unit criteria type in our Content and Network Management solution.
  • For example, the grouping criteria could be called Car 12345.

  • The screens are named using the convention: Display Unit Name.

Grouping with Multiple Frames – Single Screen

A Display Unit in our Content and Network Management solution can have one or more Frames (different content areas within a single physical display). It is possible to group these frames as one group.

  • If all frames have identical Opening Hours and Loop Length settings:
    • The Guaranteed Campaigns module treats them as separate screens in the screen group.
    • The frames can be grouped together as one group.
  • The screens are named using the convention: Display Unit Name _ Frame Name. This helps maintain clarity and traceability.
  • For more information, see Scenario with a Screen Group.

Grouping with Multiple Frames – Multiple Screens

A Display Unit in our Content and Network Management solution can have one or more Frames (different content areas within a single physical display). It is possible to group the frames of several screens as one group.

  • All screens must be associated with the same Grouping display unit criteria type in our Content and Network Management solution.
  • For example, the grouping criteria could be called Car 12345.

  • If all frames and all screens have identical Opening Hours and Loop Length settings:
    • The Guaranteed Campaigns module treats the frames as separate screens in the screen group.
    • The frames and screens can be grouped together as one group.
  • The screens are named using the convention: Display Unit Name _ Frame Name. This helps maintain clarity and traceability.
  • For more information, see Scenario with a Screen Group.
How is the price of a line item calculated?

The price of a line item depends on the type of buy used.